01Outbound
Speaks first, politely
Time-aware greeting, correct name, correct company — no two seconds of dead air at pickup.
Voice Agents / phone-nativeAlpha · Pilot slots limited
Aurus
Agent.
Your voice at the other end of the line.
Phone agents that make and take calls in your name: they open in the customer’s language, know the account history, book, inform and route — and hand over to a human the moment it matters. Consent recorded, every call auditable.
Reachable — without a call centre24/7
Response time on the line< 0.5 s
Request types, cleanly routed5
Calls with spoken consent100 %
German-first, more to followDE
Supervised pilots runningAlpha
Outbound & inbound / six moves
Earn the first
ten seconds.
A cold call is still a call, and most callers want one of five things. The agent answers politely, knows the customer and never freelances — there is no free-form chatbot mode.
02Matched
The right voice per contact
Executive, HR or technical contact? The agent picks the fitting persona before the line even connects.
03Measured
Every call, scored
From greeting to close: stage tracking and a lead score per call — your pipeline fills itself with qualified conversations.
04Inbound
Requests, resolved
Booking, status, complaint, outage or sales — recognised on the first sentence and routed into the right process.
05Escalation
Humans, when it matters
Complaints, legal topics or an upset caller: warm transfer to your team, with a spoken summary on the way.
06Informed
Knows the customer
Prior calls, open tickets, preferences — answers come from your customer history, not from guesswork.
Call trust — non-negotiables
The caller is a human being.
Voice agents talk to your customers. Four non-negotiables ship with every deployment — not one of them can be switched off.
01
Consent, spoken out loud.
Every call opens with a recording notice. If the caller declines, the recording is discarded and the call ends politely.
02
Identity before action.
Account changes happen only after the caller is verified. Unverified callers get information — not access.
03
Impersonation ends the call.
A caller claiming to be someone they are not gets told so. Call ended, incident logged, your security contact informed.
04
Every call, provable.
Statements, actions and consent answers in a tamper-evident log. You can prove what was said — to auditors and to customers.
Not a robocall cannon.
Strict call limits, cooldowns and quiet hours are mandatory, not optional. We help you sell — we will not help anyone around GDPR.
Consent, or no call.
Declined consent — spoken or by silence — means the recording is dropped and the call closes courteously. No dark patterns.
Autonomy is earned.
At the start, every action is proposed to a human. You switch autonomy on step by step, after the transcripts have earned your trust.
Take the call.
Alpha, German-first. Start with fifty supervised calls and read the transcripts — pilots and access go through the main page.